How Shipping Works
Racking, shelving, mezzanines, partitions, workbenches, conveyors and most other equipment ship LTL (less-than-truckload) freight, on a pallet, on a truck. Small items such as casters and hardware ship by parcel carrier.
We don't publish or estimate freight rates online. Every item is sold by quote, and freight to your delivery address is included in that quote, so you see one number before you order.
Full terms are in our Shipping Policy and Return and Refund Policy.
How Your Order Ships
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LTL Freight
Most equipment ships on a pallet by LTL carrier. Standard delivery is curbside or dock-to-dock during business hours, and the receiver unloads.
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Parcel
Small items such as casters and hardware ship by parcel carrier.
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Lead Times
Quick Ship items ship in a short, defined window from the manufacturer. Standard and configured items take longer, and engineered systems are scheduled after drawings are approved. We confirm your lead time when we confirm your order.
Shipping FAQ
LTL freight is priced by freight class, pallet count, distance, destination type and any extra services the delivery needs, so two similar orders going to nearby addresses can carry very different freight charges. We quote freight to your address and include it in your quote.
Tell us up front if any of these apply, so your quote is right the first time:
- Liftgate service, if you have no dock or forklift
- Residential or non-commercial delivery
- Limited-access locations such as schools, military bases, construction sites, self-storage, places of worship and farms
- Inside delivery, past the threshold rather than to the curb or dock
- A delivery appointment or call-ahead
- Redelivery, if nobody is on site to receive the shipment
Standard LTL delivery is curbside or dock-to-dock, during business hours, and the receiver unloads. If you have no dock or forklift, you need liftgate service: the driver can't hand-unload a pallet. Tell us when you request a quote.
It depends on the manufacturer and product line, and lead time is separate from transit time. Quick Ship items are stocked configurations that ship in a short, defined window. Standard and configured items are built or pulled to order and take longer. Mezzanines, in-plant offices and other engineered systems are scheduled after drawings are approved. We confirm the lead time for your items when we confirm your order, and we tell you if it changes.
Equipment ships from the manufacturer or our warehouse, whichever gets it to you sooner. Orders with items from more than one manufacturer usually arrive as more than one shipment, on more than one day. You are not charged twice for freight because of how we route it.
Have someone on site who can inspect the shipment and sign for it. Before the driver leaves:
- Count the pallets and cartons against the delivery receipt.
- Look for crushed cartons, broken skids, cut banding and forklift punctures.
- Write any damage or shortage on the delivery receipt before you sign.
- Photograph anything that looks wrong.
Then report it to us right away at 1-800-445-4082 or info@deluxesystems.com. Once the goods are on the truck, a damage claim runs against the carrier, and the delivery receipt is the evidence.
We ship within the continental United States. For Alaska, Hawaii, Puerto Rico, Canada or export shipments, contact us for a quote before you order.
Questions About Shipping?
Call 1-800-445-4082 or email info@deluxesystems.com about freight, delivery requirements or lead times.