Last updated: August 12, 2026
These Terms of Service ("Terms") govern your use of deluxesystems.com and any quote, order, or sale made through it. The site is operated by Deluxe Systems, a division of W.T. Hight Company, Inc. ("Deluxe Systems," "we," "us," or "our").
By using this site or placing an order, you agree to these Terms. If you are agreeing on behalf of a company, you represent that you are authorized to bind that company.
1. Business use
This site is intended for commercial and industrial buyers. The equipment we sell is designed to be specified, installed, inspected, and operated by qualified personnel in a workplace setting. You must be at least 18 years old to place an order.
2. Site content, specifications, and errors
Product descriptions, capacities, dimensions, images, and specifications are provided by manufacturers or compiled from manufacturer documentation. We work to keep them accurate, but they are provided for reference and are subject to change by the manufacturer without notice. Images may show optional accessories or configurations that are not included.
We reserve the right to correct any error in pricing, specification, availability, or description, and to cancel or adjust any order placed on the basis of an error, even after an order has been submitted. If we cancel an order for this reason, we will notify you and refund any amount already charged.
3. Quotes and pricing
Much of our catalog is quote-based rather than list-priced, because the correct price depends on configuration, quantity, finish, freight, and destination.
- A quote is an offer to sell on the terms stated in that quote, and is valid only for the period the quote states. If no period is stated, the quote is valid for 30 days.
- Quoted prices are exclusive of taxes unless the quote says otherwise.
- Freight is quoted based on the destination, accessorial services, and carrier rates in effect at the time of quoting. Material changes to the delivery location or requirements may change the freight amount.
- Prices shown on the site for stocked items may change without notice until an order is accepted.
- Steel and commodity surcharges imposed by a manufacturer after a quote is issued may be passed through, and we will tell you before proceeding if that happens.
4. Orders and acceptance
Your submission of an order, purchase order, or signed quote is an offer to buy. No order is binding on us until we issue a written order acknowledgment or ship the goods. Where a signed quote or acknowledgment conflicts with these Terms, the signed quote or acknowledgment controls for that transaction.
5. Payment and taxes
Payment terms are as stated in your quote, acknowledgment, or invoice. Unless credit terms have been established in writing, payment is due before shipment. Deposits on engineered, custom, or made-to-order systems are non-refundable once fabrication has begun.
Past due balances may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, and you are responsible for reasonable costs of collection, including attorneys' fees.
Applicable sales and use taxes will be added unless you have provided a valid, current exemption or resale certificate before invoicing. You are responsible for the accuracy of any certificate you provide.
6. Shipping, delivery, and freight
Unless the quote states otherwise, goods ship F.O.B. origin. Title and risk of loss pass to you when the goods are tendered to the carrier. We will assist with freight claims but we are not the carrier and are not liable for carrier delay, loss, or damage.
Delivery dates are estimates based on manufacturer lead times and carrier schedules. We are not liable for delays outside our reasonable control.
Most shipments move by LTL or truckload freight. Unless separately arranged and quoted, delivery is curbside or dock-to-dock. Liftgate service, inside delivery, limited access delivery, residential delivery, appointment scheduling, and similar services are accessorial charges and must be arranged in advance. You are responsible for having adequate personnel and equipment available to receive and unload the shipment.
7. Inspection, shortages, and freight damage
This section matters. Freight claims are time-sensitive and are frequently lost because a delivery receipt was signed clean.
- Inspect before signing. Count the pieces against the bill of lading and inspect for visible damage before you sign the delivery receipt.
- Note it in writing. Any shortage or visible damage must be noted specifically on the delivery receipt at the time of delivery and signed by the driver. A receipt signed clean makes a visible damage claim very difficult to recover.
- Report promptly. Notify us of any shortage, visible damage, or incorrect item within 5 business days of delivery. Concealed damage must be reported within 15 days of delivery, with the original packaging retained for carrier inspection.
- Photograph everything. Photos of the packaging, the damage, and the delivery receipt materially improve claim outcomes.
Claims submitted outside these windows may be denied by the carrier, in which case we cannot make you whole.
8. Returns, cancellations, and restocking
- All returns require a Return Merchandise Authorization from us in advance. Unauthorized returns will be refused.
- Returnable items must be new, unused, uninstalled, and in original packaging.
- Return freight is the customer's responsibility unless the return is the result of our error.
- A manufacturer restocking charge may apply. The amount is set by the manufacturer and will be quoted to you with the RMA.
- Custom, engineered, made-to-order, cut-to-length, special-finish, and non-stock items are not returnable, and orders for them cannot be cancelled once fabrication or procurement has begun.
- Installed equipment is not returnable.
9. Warranty
Equipment sold through this site carries the warranty offered by its manufacturer. We pass through the manufacturer's warranty to you and will assist in administering a claim. Warranty terms, duration, and remedies vary by manufacturer and product, and manufacturer documentation controls.
Manufacturer warranties are typically void where equipment has been overloaded beyond its rated capacity, modified, improperly installed or anchored, damaged by impact, used outside its intended application, or combined with components from another manufacturer.
EXCEPT FOR THE MANUFACTURER WARRANTY PASSED THROUGH, AND TO THE FULLEST EXTENT PERMITTED BY LAW, DELUXE SYSTEMS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
10. Drawings, engineering, permitting, and installation
General drawings are provided with system orders. Stamped drawings, engineered seismic calculations, permitting, and installation are available on request as separately quoted services, and are not included in a standard equipment order.
Where we do not provide them, obtaining permits, arranging inspections, and confirming that a proposed installation complies with local building, fire, and seismic codes are the customer's responsibility. Layout recommendations we provide are based on the load, dimension, and site information you give us. You are responsible for the accuracy of that information and for verifying site conditions, including floor slab capacity, anchoring conditions, ceiling heights, sprinkler clearances, and obstructions.
11. Safe use and customer responsibilities
Storage and material handling equipment is safe when it is specified, installed, loaded, and maintained correctly, and dangerous when it is not. You are responsible for:
- Operating within posted and rated load capacities
- Installing and anchoring per the manufacturer's instructions
- Not mixing components from different manufacturers in a single system, which voids rated capacity
- Posting load capacity plaques where required
- Regular inspection for damage, and removing damaged components from service
- Compliance with OSHA, ANSI, RMI, NFPA, and any other standards and regulations that apply to your facility and operation
- Training your personnel in the safe use of the equipment
12. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, DELUXE SYSTEMS AND W.T. HIGHT COMPANY, INC. WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF USE, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE GOODS, ARISING OUT OF OR RELATED TO THE SITE, ANY PRODUCT, OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO ANY ORDER WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.
Nothing in these Terms limits liability that cannot be limited under applicable law.
13. Indemnification
You agree to indemnify and hold harmless Deluxe Systems, W.T. Hight Company, Inc., and their officers, employees, and agents from any claim, loss, liability, or expense, including reasonable attorneys' fees, arising out of your misuse of a product, your failure to comply with applicable standards or regulations, your provision of inaccurate site or load information, or your breach of these Terms.
14. Intellectual property
The site and its content, including text, layouts, graphics, photographs, and drawings we produce, are owned by us or our licensors and are protected by intellectual property law. You may not reproduce, republish, or redistribute site content for commercial purposes without written permission. Manufacturer names, logos, and trademarks are the property of their respective owners and appear here to identify the products we supply.
15. Accounts
If you create an account, you are responsible for the accuracy of your information, for keeping your credentials confidential, and for all activity under your account. Notify us immediately of any unauthorized use. We may suspend or terminate an account for misuse or breach of these Terms.
16. Force majeure
We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including material shortages, manufacturer or supplier delay, carrier disruption, labor disputes, fire, flood, severe weather, epidemic, war, terrorism, cyberattack, or governmental action.
17. Governing law and venue
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Any dispute will be brought exclusively in the state or federal courts located in Massachusetts, and you consent to the personal jurisdiction of those courts.
18. Severability and entire agreement
If any provision of these Terms is held unenforceable, the remaining provisions stay in effect. Together with any signed quote, order acknowledgment, and our Privacy Policy, these Terms are the entire agreement between you and Deluxe Systems regarding the site and any purchase made through it, and supersede any conflicting terms in a customer purchase order.
19. Changes to these Terms
We may update these Terms at any time. The revised version takes effect when posted, and the "last updated" date above will change. The Terms in effect at the time your order is accepted govern that order.
20. Contact
Deluxe Systems
A division of W.T. Hight Company, Inc.
42 Winter Street, Suite 18
Pembroke, MA 02359
1-800-445-4082
info@deluxesystems.com